BeyondTrust identified a security incident that involved a limited number of Remote Support SaaS customers. On December 5th, 2024, a root cause analysis into a Remote Support SaaS issue identified an API key for Remote Support SaaS had been compromised. BeyondTrust immediately revoked the API key, notified known impacted customers, and suspended those instances the same day while providing alternative Remote Support SaaS instances for those customers.
12/12/24 While the security incident forensics investigation remains ongoing, there are no material updates to provide at this time. We continue to pursue all possible paths as part of the forensic analysis, with the assistance of external forensic parties, to ensure we conduct as thorough an investigation as possible. We continue to communicate, and work closely with, all known affected customers. We will continue to provide updates here until our investigation is concluded.