On Nov 2nd, our security team received reports regarding a potential vulnerability in our on-premise software which was being actively exploited. We immediately initiated our incident response protocol and began proactively communicating with our on-premise customers to ensure they could implement a mitigation solution we had identified. We engaged Profero, a cyber security incident response company, to assist us in our investigation. The investigation determined that there was a zero-day vulnerability in the SysAid on-premises software. We urge all customers with SysAid on-prem server installations to ensure that your SysAid systems are updated to version 23.3.36, which remediates the identified vulnerability, and conduct a comprehensive compromise assessment of your network to look for any indicators further discussed below. Should you identify any indicators, take immediate action and follow your incident response protocols.
CVE-2023-47246, a zero-day vulnerability in SysAid IT service management software has been exploited by Cl0p ransomware affiliates.
On Nov 2nd, a potential vulnerability in our on-premise software came to our security team’s attention. We immediately initiated our incident response protocol and began proactively communicating with our on-premise customers to ensure they could implement a mitigation solution we had identified. We engaged Profero, a cyber security incident response company, to assist us in our investigation. The investigation determined that there was a zero-day vulnerability in the SysAid on-premises software.
