ConnectOnCall.com, LLC provides a product (“ConnectOnCall”) that healthcare providers purchase to improve their after-hours call process and enhance communications between the providers and their patients. ConnectOnCall discovered an incident that involved personal information related to communications between patients and healthcare providers that use ConnectOnCall.
On May 12, 2024, ConnectOnCall learned of an issue impacting ConnectOnCall and immediately began an investigation and took steps to secure the product and ensure the overall security of its environment. ConnectOnCall’s investigation revealed that between February 16, 2024, and May 12, 2024, an unknown third party had access to ConnectOnCall and certain data within the application, including certain information in provider-patient communications.
A new study by Juniper Research has found operators will generate $27 billion from the termination of SMS messages related to multi-factor authentication in 2022; an increase from $25 billion in 2021. The research predicts this 5% growth will be driven by increased pressure on digital service providers to offer secure authentication that reduces risk of data breaches and protects user identity. Multi-factor authentication combines multiple credentials to verify a user or transaction. This includes sending an SMS that contains a one‑time password or code to a user’s unique phone number.
