On May 29, 2025, SentinelOne experienced a global service disruption affecting multiple customer-facing services. During this period, customer endpoints remained protected, but security teams were unable to access the management console and related services, which significantly impacted their ability to manage their security operations and access important data. We apologize for the disruption caused by this service interruption.

The root cause of the disruption was a software flaw in an infrastructure control system that removed critical network routes, causing widespread loss of network connectivity within the SentinelOne platform. It was not a security-related event. The majority of SentinelOne services experienced full or partial downtime due to this sudden loss of network connectivity to critical components in all regions.

We’d like to assure our commercial customers that their endpoints were protected throughout the duration of the service disruption and that no SentinelOne security data was lost during the event. Protected endpoint systems themselves did not experience downtime due to this incident. A core design principle of the SentinelOne architecture is to ensure protection and prevention capabilities continue uninterrupted without constant cloud connectivity or human dependency for detection and response – even in the case of service interruptions, of any kind, including events like this one.

BeyondTrust identified a security incident that involved a limited number of Remote Support SaaS customers. On December 5th, 2024, a root cause analysis into a Remote Support SaaS issue identified an API key for Remote Support SaaS had been compromised. BeyondTrust immediately revoked the API key, notified known impacted customers, and suspended those instances the same day while providing alternative Remote Support SaaS instances for those customers.
12/12/24 While the security incident forensics investigation remains ongoing, there are no material updates to provide at this time. We continue to pursue all possible paths as part of the forensic analysis, with the assistance of external forensic parties, to ensure we conduct as thorough an investigation as possible. We continue to communicate, and work closely with, all known affected customers. We will continue to provide updates here until our investigation is concluded.