BridgePay Network Solutions's Status Page - BridgePay Gateway - Outage - Under Investigation.

Update
We are continuing to work with our internal teams and external partners to address the issue.

At this time, we do not have any new information to share. We understand the impact this disruption may have and sincerely appreciate your patience as our teams continue their work.

We will provide another status update tomorrow with any new information available.
Posted 12 hours ago. Feb 08, 2026 - 18:06 EST
Update
At this time, there is no new confirmed information to report. Our teams, along with federal authorities and cybersecurity specialists, are working diligently on forensic analysis, system security, and recovery planning. Restoration efforts are actively underway, and all work is being conducted with care to ensure systems are brought back online safely and securely. We not have an ETA on when this process will be completed. Because of the nature of attack - ransomware - we are still in the early stages of this process.

We do want to reiterate this was not a card data breach. No card data was compromised and any file that may have been accessed was encrypted.

We understand the disruption this causes and truly appreciate your continued patience, support, and understanding during this process.

We remain committed to transparent communication and will provide further updates as soon as meaningful new information becomes available.
Posted 2 days ago. Feb 07, 2026 - 16:14 EST
Update
We want to provide a further update regarding the cybersecurity incident affecting our systems.
It is very unfortunate that we are all facing this situation in today’s world, and we are deeply grateful for the patience, understanding, and support we have received — especially from our partners, who have offered assistance and expertise during this time.
We can now confirm that this incident was the result of a ransomware attack. As previously noted, we have engaged both local and federal authorities, along with specialized forensic and recovery teams, to assist with investigation, containment, and system restoration. We are also working closely with leading cybersecurity firms to restore operations as quickly and safely as possible.
Initial forensic findings indicate that no payment card data has been compromised, and any files that may have been accessed were encrypted. At this time, there is no evidence of usable data exposure.
We recognize that recovery may be a lengthy process, and we are working with urgency and diligence to restore systems and services in a secure and responsible manner. Our priority remains protecting our customers, partners, and operations.
We will continue to provide updates as restoration efforts progress and additional verified information becomes available.
Thank you again for your patience, trust and continued support.
Posted 2 days ago. Feb 06, 2026 - 19:08 EST
Identified
At this time, our systems are temporarily unavailable. We are actively working with the U.S. Secret Service forensic team and cybersecurity professionals to secure our environment and obtain clearance to access our systems so we can fully assess the scope of the incident. This will allow us to better understand the extent of the impact and determine the appropriate restoration and recovery process.
Please know that this matter is being treated with the highest priority, and every available resource is being dedicated to resolving the situation safely and responsibly. We do not believe there is a threat or vulnerability for our integrators at this time.
We sincerely appreciate your patience and understanding during this time. We will provide updates as soon as new information becomes available and as restoration efforts progress.
Thank you for your continued trust and support.
Posted 3 days ago. Feb 06, 2026 - 12:00 EST
Update
We are currently experiencing a system-wide service disruption. We have identified that this outage is related to a cybersecurity incident and are actively investigating with our internal teams and external specialists including the FBI.

At this time, we do not have an estimated timeframe for full restoration of services. Our teams are working diligently to assess the impact, contain the issue, and restore systems as quickly and safely as possible.

We will provide additional updates as more information becomes available. We appreciate your patience and understanding during this time.
Posted 3 days ago. Feb 06, 2026 - 06:34 EST
Investigating
BridgePay systems are currently experiencing an outage.
Our team is engaged and investigating the cause.
Expected time for resolution is unknown at this time.
Posted 3 days ago. Feb 06, 2026 - 05:48 EST
This incident affects: PathwayLink Gateway (T-Gate) - Production (Gateway.Itstgate.com - Virtual Terminal, Reporting, API, PathwayLink Boarding Portal), PathwayLink (T-Gate) UAT - Certification Environment (GatewayStage.Itstgate.com - Virtual Terminal, Reporting, API, PathwayLink UAT Boarding Portal), BridgePay Gateway - Production (BridgePay Gateway API - BridgeComm, PayGuardian Cloud API, MyBridgePay Portal - Virtual Terminal and Reporting, BridgePay Gateway WebLink 3.0 - Hosted Payment Page), BridgePay UAT - Certification Environment (BridgePay UAT API - BridgeComm, PayGuardian Cloud UAT API, MyBridgePay UAT Portal - Virtual Terminal and Reporting, BridgePay UAT WebLink 3.0 - Hosted Payment Page), and BridgePay Support (BridgePay Integration Support Portal, BridgePay Phone Support, BridgePay Email Support).